As a learning and development company, SOA Safety understand the importance of setting and maintaining high quality standards within our organisation and throughout our provision.

Becoming members of the British Institute of Learning and Development (BILD) affords an opportunity to prove your adherence to best practice within learning and development.

SOA Safety has a commitment to improving the quality and service for all our training courses. In learning and development we ensure we maintain customer satisifcation by:

• Having a feedback mechanisms that elicit the views of our customers, clients and learners;
• Having a formal customer complaints procedure; and
• Regularly reviewing the effectiveness of our services and implementing improvements based on this review.

As further recognition for our commitment to learning and development, following our membership with the BILD, SOA have submitted an application for the British Institute for Learning and Development Quality Mark -The Learning and Education Provider’s Mark of Distinction.

About the British Institute of Learning and Development
The British Institute for Learning and Development (the BILD) is the UK’s leading individual and organisational membership organisation, representing the interests of learning & development professionals.

The BILD addresses the needs and raises the status of all those involved in learning and development (both organisations and individuals). With a focus on professionalism and performance improvement, it provides coherence to a sector that embraces corporate, work based and lifelong learning and vocational training.